AI Powered Booking Tool

Travel Tailor’s tailored solution, combining its advanced AI-powered booking technology and expert consultancy, helped this organisation significantly improve online booking adoption and moved adoption rates from 60% to 90% within the initial 3 month deployment.

Industry

Healthcare

This large healthcare firm is known for its excellent hospitals and clinics, providing a wide range of integrated health services and outstanding patient care. Every year, millions of patients trust this company to provide safe, high quality healthcare in Australia, Europe and the United Kingdom.

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The Situation

Employees were frequently booking travel outside of the company’s approved travel program, leading to increased travel costs, inconsistent travel experiences, and difficulty in tracking travel data for reporting purposes. The company needed a solution that would help them improve booking compliance, reduce costs, and streamline their travel management. The key challenges were:

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Low Compliance Rate: Employees were often booking travel directly through airline websites or third-party platforms, bypassing the company’s preferred travel channels.

Inconsistent Travel Policies: Different departments and regions had varying policies, making it difficult to enforce a consistent travel policy across the organization.
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Lack of Data Visibility: With bookings happening outside the corporate travel platform, the company lacked comprehensive data to analyze travel spend and supplier usage.
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High Travel Costs: The absence of negotiated rates and the inability to track preferred supplier usage were driving up travel expenses.

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The Solution

Travel Tailor implemented a comprehensive travel management solution tailored to the organisations specific needs, with a focus on increasing booking compliance and uptake. The solution combined proprietary technology, real-time support, and policy enforcement features.
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New Proprietary Online Booking Tool with NDC Content: Travel Tailor integrated its AI-powered online booking platform into the companies travel program. The platform supported New Distribution Capability (NDC) content, which enabled access to exclusive airline offers and real-time fare updates. This integration provided employees with an enhanced user experience, while offering them more flight options and better deals.
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Automated Policy Enforcement: The platform was configured to automatically enforce the companies travel policies but in an intuitive way, ensuring that all bookings adhered to preferred suppliers, fare classes, and travel budgets. Employees were guided through the process of selecting travel options that complied with company policy, significantly reducing the risk of out-of-policy bookings.
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Customizable Approval Workflows: Travel Tailor implemented customizable approval workflows based on department, budget, and hierarchy. This provided flexibility while ensuring oversight. Managers were automatically notified of bookings that required approval, streamlining the process and ensuring policy compliance before travel was booked.
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24/7 Expert Support: Travel Tailor’s 24/7 expert support team was available to help employees with any booking related queries, offering real-time assistance for any questions travellers or bookers had in relation to using the new booking tool. This also helped drive compliance and uptake, as employees had a reliable and easy-to-access resource for managing their online booking epxerience.

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The Outcome

Within six months of implementing Travel Tailor’s solution, Company X saw significant improvements in booking compliance and cost savings:
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90% Booking Compliance: The compliance rate increased from 60% to 90%, with most employees now booking through the approved corporate travel platform.
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15% Reduction in Travel Costs: Company X saved 15% on travel expenses, thanks to better adherence to preferred suppliers and the use of negotiated rates.
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Improved Data Visibility: With comprehensive travel data, Company X was able to analyze travel patterns, identify areas for cost reduction, and negotiate better deals with airlines and hotels.
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Employee Satisfaction: The user-friendly platform, along with 24/7 expert support, improved employee satisfaction with the travel booking process, making it more convenient to comply with corporate policies.

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