Meet the team

Our company is committed to building lasting relationships based on trust and open communication. Our dedication to exceptional customer service goes hand-in-hand with this philosophy. We understand that great service is not just about solving problems but about anticipating needs and providing a personalised experience. Our team is always ready to go the extra mile, ensuring that every interaction leaves our customers feeling valued and supported. We see every customer as a partner and aim to create experiences that foster loyalty, trust, and satisfaction.

Travel Tailor.
A new era of travel management.

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Zoe Reinitz

Founder & Managing Director

Zoe is an experienced and dedicated travel manager who has worked in the travel industry since 2012. Throughout her impressive ten-year career, Zoe has worked with clients across Australia, many working with her throughout her entire career. Zoe’s ability to motivate, improve performance and set goals has been vital in helping the team reach success. Zoe's passion for the industry shines through all of her work, and her clients can always trust that they receive exceptional service from a diligent and detail-focused partner who is reliable and knowledgeable.

Chris Lancaster

Founder & Executive Director

Chris is a highly respected and experienced travel consultant who's had remarkable success in the travel industry. With an unbeatable work ethic, unparalleled skill set, and a passion for helping his clients, Chris quickly rose up the ranks of Flight Centre Travel Group, where he started as a complex airfare specialist in student travel, quickly becoming the top travel consultant within the group’s global business. His client base soon expanded to include those needing high-end executive leisure services and corporate travel arrangements for their companies. With over ten years of expertise, Chris has become one of the most trusted and prominent figures in the travel industry today.

Mitchell Foy

Head of Technology

Mitch is an exceptional travel professional with a wealth of knowledge in the industry. Commencing in the travel business in 2015, Mitch has developed into an airfare wizard and technology genius. He is a prodigy in understanding complex itineraries and airfares, making him the go-to expert for ticket-related matters. Furthermore, Mitch's multitude of tools and resources helps uphold Travel Tailor's efficiency and productivity standards – a truly invaluable asset! Mitch has worked extensively with Chris and Zoe in past roles, making him an integral part of Travel Tailor's team.

Caitlin Ramsay

Global Sales Executive

Caitlin has been making her mark on the travel industry for over 11 years, having worked in Australia, New York and London. Her impressive career has seen her specialise in Group and MICE travel, where she has enjoyed organising VIP experiences for various exciting sporting and world-renowned events. Her invaluable connections abroad have become essential to the Travel Tailor Group. Additionally, Caitlin was the Director of Travel for Total Management - a high-end concierge company with offices in London and New York - furthering her remarkable global experience. Caitlin's diverse portfolio includes opening The Sentry in NYC – a luxurious rooftop members-only club, and Urban Golf, an indoor golf facility in London. With her expertise in flawless travel management, friendly attitude and expansive network of contacts, Caitlin is an indispensable asset to any organisation.

Nick Pemberton

Travel Expert

Nick is an experienced travel agent and has been in the business for 12 years, having managed three travel agencies during his career. Nick was an integral part of the team that set up Travel Tailor and continues to deliver outstanding customer-centric planning solutions tailored to each individual’s needs. Through his dedication to personalised service, he has helped thousands of customers create lasting holiday memories.

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