Scaling The Travel Program

Discover how Travel Tailor revamped, scaled and optimized this customer's travel program, achieving a 20% reduction in overall travel expenses while simultaneously doubling employee satisfaction across the travel initiative. Discover how Travel Tailor implemented a thoughtful blend of customer service and technology to deliver an unparalleled travel experience.

Industry

Technology

A global tech solutions provider which has been in operation since 2015, providing IT Support such as technical helpdesk support, computer support and consulting. They provide enterprise-level IT practices and solutions to businesses both locally and globally.

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The Situation

As the customers organisation expanded rapidly, their travel requirements became more complex. They struggled with:
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• Inconsistent booking processes across different offices.
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• Lack of visibility into travel spend and policy compliance.
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• Inefficient expense reporting and reconciliation.
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• Growing concerns about duty of care and traveler safety.
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• A need for a solution that could integrate with their existing tech stack.

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The Solution

Travel Tailor implemented a comprehensive travel management solution tailored to the customers unique needs:
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• Deployed our AI-powered booking tool, customized to reflect the customers travel policy and complex policy requirements.
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• Integrated our unified management portal with the customers existing ERP system.
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• Provided 24/7 support from our experienced travel consultants.
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• Implemented real-time tracking and risk management tools.
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• Delivered customized reporting and analytics dashboards for better spend visibility.
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• Introduced dedicated consulting team including a 12 month implant to maximise communication efficiencies and to embed new processes.

The Outcome

Within six months of implementation, the customer saw significant improvements:
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• 20% reduction in overall travel spend through better rates and increased policy compliance.
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• 95% adoption rate of the new booking tool among employees.
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• 30% decrease in time spent on travel administration and expense processing.
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• Improved duty of care with 100% traveler visibility and faster response times to travel disruptions.
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• 92% employee satisfaction rate with the new travel program.
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• Scalable solution supporting the customers continued expansion into new markets.
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The companies CEO commented, "Travel Tailor's solution has transformed our approach to corporate travel. We now have a streamlined, cost-effective program that supports our growth while ensuring our employees' safety and satisfaction."

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